Thursday, December 20, 2018

This account already exists on your device - Fix / Solution - Android Pie 9.0

When I was setting up my replacement Google Pixel 3 XL I kept getting this error when setting up Google Home app and Google Pay app. I am sure other Google apps were affected but this is where I started to troubleshoot and research. 

Here is the error image:
photo_2018-05-04_16-57-38
GOOGLE ACCOUNT ERROR

I had a chat with Google Pixel support and they wanted me to remove my Google account and re-add it. I did not want to do this since I had just went through the trouble of copying / restoring my data on this phone. I suspect that was the problem to begin with. It was a brand new Pixel 3 XL to replace one that had a dead pixel. 
COPYING DATA
I saw a few reports of users disabling Google Play Services but Google has since removed the ability to disable the service. I suspect disabling the service caused it to "refresh" or "reset". So for me, the fix was to clear out the Storage of Google Play Services. Once I did that, and rebooted, everything started to work perfectly.  That is the fix for This account already exists on your device on Android Pie 9.0 Pixel 3 XL. 

Edit: For Android 11, it's changed a bit. Go to your phone settings, then click on Apps & Notifications, then click on See all apps. Look for Google Play Services. Click it, then click on Storage & Cache. Click Clear Storage and Clear Cache. 

CLEAR ALL DATA TO FIX




16 comments:

  1. THANK YOU! I have been searching for this fix for over an hour. Finally found one that worked!!

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  2. Hi my youtube account already exists on my device

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    Replies
    1. Are you getting the error above? Have you tried the steps to fix?

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    2. I'm LOST. I CAN'T GET BACK INTO MY ACCT. THIS ACCT. ALREADY EXIST on YOUR DEVICE. YET, I CAN'T GET INTO IT. I'M SO FED 7P RIGHT NOW. And ALL THOSE that give ADVICE IT'S NOT WORKING. HALF of the STEPS DON'T MAKE ANY SENSE to ME. I TRY FOLLOWING THEM. And I'm able to FIND CERTAIN THINGS THEY SAY to SELECT.

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    3. you cant get to the app manager to clear the data?

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    4. Where is this in a newer version of Android?

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    5. Go to your phone settings, then click on Apps & Notifications, then click on See all apps. Look for Google Play Services. Click it, then click on Storage & Cache. Click Clear Storage and Clear Cache. Let us know if that works for you.

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  3. After I did all this my google account is not work.

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  4. This didn't work for me on my new Google Pixel 4a. :(

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    Replies
    1. Hmm. I wonder what changed. My wife has a Pixel 4a but has not experienced this issue.

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  5. I got same error while whatsapp back up please help :(

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  6. Thanks a lot mate, that worked neatly.
    Close all apps, then
    Clear all app data of Google Play and Google Pay.
    Restart Device - Baaam, it's done. Made 6 payments since then

    ReplyDelete